Clear before you book
Booking information
Availability, the final price, payment terms and the cancellation policy are shown in Xola’s secure checkout and on your confirmation.
Reservations and payment
A reservation is complete only after Xola accepts payment and issues a booking confirmation. Selecting a date on this website does not hold a place. Prices and remaining capacity may change until checkout is completed.
Changes and cancellations
The cancellation and amendment conditions displayed for your selected experience in Xola at checkout form part of your booking. Review them before paying and keep the confirmation email. Contact us promptly if you need help with an existing reservation.
Arrival and accessibility
Please arrive at the meeting point and time stated in your confirmation. The venue is in a historic building and requires stairs before a short elevator ride. Contact us before booking if mobility or access is a concern so we can explain the route accurately.
Food, allergies and alcohol
Tell the team about dietary requirements and allergies during checkout. We will make reasonable efforts to accommodate advance requests but cannot guarantee an allergen-free environment. Alcohol is served only where lawful and appropriate; non-alcoholic alternatives are available.
Weather and programme
Rooftop conditions may require parts of an experience to move indoors or the programme to change. The team will preserve the essential experience wherever reasonably possible and will contact booked guests if a material change is necessary.
Contact
Email info@theflorencerooftop.com, call +39 328 777 9792, or message the team using the details in your confirmation.