Privacy policy

Who is responsible

The Florence Rooftop / 360 Florence Experiences, Via dell’Oriuolo 3, 50122 Firenze FI, Italy. For privacy questions or requests, email info@theflorencerooftop.com or call +39 328 777 9792.

Information and purposes

This website does not create customer accounts or directly store card details. Standard hosting security logs may contain an IP address, requested page, browser information and timestamp. We use those logs to operate, protect and troubleshoot the website.

When you continue to booking, Xola securely collects the guest, contact, booking and payment information needed to complete the reservation. Xola displays the applicable booking and cancellation terms before payment.

Services we use

• Hostinger provides website hosting and security infrastructure.
• Xola provides live availability, checkout, payment and reservation management.
• Google Fonts supplies the website typography. Links to Google Maps, Instagram, Airbnb and GetYourGuide open those services only when you choose them.

Legal basis and retention

We process information as needed to answer your request, perform a booking contract, comply with legal obligations, and protect our legitimate interests in a secure and reliable service. Booking records are retained according to operational, tax and legal requirements. Hosting logs are retained according to the hosting provider’s security settings.

Your rights

Under applicable data-protection law, you may request access, correction, deletion, restriction, portability or objection where those rights apply. You may also complain to the Italian data-protection authority, the Garante per la protezione dei dati personali.